HK Express and AXA Launch New Flight Delay Parametric Protection

HK Express Commercial Director KK Ong (right), AXA Hong Kong and Macau Chief General Insurance Officer Kenneth Lai

The most important thing about travelling apart from having fun is none other than feeling secure! Since the announcement of our exclusive partnership with AXA Hong Kong and Macau (AXA) earlier this year, HK Express Airways (HK Express) has launched a range of travel protection products to meet the diverse needs of travellers. With the support of AXA Partners, we’re excited to announce flight delay parametric protection for eligible HK Express customers who purchase U-First. This makes HK Express the first airline in Asia to offer parametric delay benefit.

While U-First already provides priority check-in and express boarding, it now includes flight delay protection for eligible traveller who purchase U-First at least 48 hours prior to their scheduled departure time. Without any prior registration, the flight details of each eligible traveller will be automatically monitored in real time. If your flight is delayed by 90 minutes or more, you’ll receive a worldwide Airport VIP Lounges Pass (valid for six months) or a cash benefit of HK$80 (limited to bookings with first flight departing from Hong Kong only), as long as you register through the designated portal. With U-First fulfilling three of your travel wishes, what are you waiting for? For more details, please visit our designated webpage.

KK Ong, Commercial Director, HK Express, said, “As Hong Kong's only low-cost airline, we don’t just provide affordable fares, but also offer customers the flexibility to choose from various value-added products based on their travel needs, enhancing their overall experience, to ‘Live More’. Our strengthened collaboration with insurance giant AXA ensures that U-First customers are now protected against flight delays, reducing the hassle of unexpected hold-ups. With our current partnership protection products, including single-trip travel insurance, annual travel insurance, and personal accident insurance, we offer comprehensive coverage to ensure our travellers can enjoy their journeys worry-free and ‘Gotta Go’ any time!”

Kenneth Lai, Chief General Insurance Officer, AXA Hong Kong and Macau, said, “As a trusted partner to our customers, AXA is committed to providing innovative protection solutions through cross-industry collaborations. Building on our partnership with HK Express, we are pleased to further strengthen our collaboration by introducing a new flight delay parametric protection product. This innovative solution features a simple, transparent, and efficient mechanism to meet customer needs. Looking ahead, we will continue to develop diverse protection solutions to comprehensively address our customers’ needs and provide a fast and convenient protection experience.”

Adelane Mecellem, Regional CEO at AXA Partners, said: “We are proud of this new milestone in our collaboration with AXA and HK Express. This partnership showcases AXA Partners' advanced expertise in travel insurance, offering a new innovative solution to improve travellers' experience at every stage of their journey.”

Expanding the Scope of Travel Protection Products to Chinese Mainland and South Korea
Aside from offering AXA’s selected travel products to HK Express travellers, supported by AXA Partners, we are also collaborating with AXA entities in Asia to provide a comprehensive range of travel insurance solutions, gradually expanding our offerings to various markets. Our coverage now includes Chinese Mainland and South Korea, where travellers in these markets can access insurance offers through HK Express’s official WeChat mini-program and designated webpage respectively to purchase a single-trip insurance. Stay tuned as we expand our partnership into more markets in the future!

“SmartProtect Plus” Personal Accident Insurance
As the saying goes, “accidents happen when you least expect them”. In partnership with AXA, HK Express brings you excellent personal accident insurance with an unbeatable discount, providing protection whenever you need it. Purchase now to enjoy a limited-time offer of 50% off the premium for life! With the discounted premium as low as HK$183 per year, which equals to just HK$0.5 per day. The offer is valid until 30 April 2025, limited quotas on a first-come, first-served basis; visit our designated webpage for more details.